Distance Sales Agreement

This page is a translation of the original Turkish text; in case of any discrepancy, the Turkish text prevails.

Last updated: 31.10.2026

1. Parties

This Agreement has been concluded between the parties below, within the framework of the terms and conditions set out below. By accepting this Agreement, the BUYER acknowledges that, if they confirm the order that is the subject of the agreement, they will be under the obligation to pay the order price and any additional charges stated, such as taxes, if any, and that they have been informed of this. Immediately before the order is confirmed, the SELLER informs the BUYER clearly and comprehensibly that the order entails an obligation to pay; otherwise, the BUYER is not bound by the order.

BUYER: The person whose name, address, phone number and email address appear in the order form and the order confirmation email. The recipient, the delivery address and the billing details (Turkish ID number (TCKN) for individual invoices; company name, tax office and tax number for corporate invoices) appear in the order confirmation email.

2. Definitions

• Law: Law No. 6502 on Consumer Protection (Tüketicinin Korunması Hakkında Kanun).
• Regulation: Mesafeli Sözleşmeler Yönetmeliği (Turkish Regulation on Distance Contracts; Official Gazette No. 29188 dated 27.11.2014; with its amendments in force as of 01.01.2026).
• Site: The website at the domain plancore.com.tr owned by the SELLER.
• Preliminary Information Form: The text presented to the BUYER before the agreement is concluded, containing the main characteristics of the product, the sale price, payment and delivery information, and the conditions of the right of withdrawal.
• Durable medium: Email and similar tools that allow information sent by or to the BUYER to be stored in a way that keeps it accessible for a reasonable period suited to its purpose and to be copied without alteration.

3. Subject

This Agreement sets out the rights and obligations of the parties under the provisions of the Law and the Regulation regarding the sale and delivery of the products the BUYER orders electronically via the Site. Prices announced on the Site are valid until updated; campaign prices announced for a limited period are valid until the end of the stated period.

4. Products subject to the agreement, price and payment

The main characteristics of the products (type, size, quantity, package contents) are shown on the product page on the Site. The product name, quantity, unit price, total amount including VAT and payment method are shown in the order summary and the order confirmation email. All prices on the Site include VAT.

Payment is made by the method selected in the order. For payment by bank transfer (Havale / EFT), the order is prepared once the payment reaches the SELLER's account.

5. Delivery

The products are sent with the contracted carrier to the delivery address specified by the BUYER in the order form. For all orders within Turkey, the shipping cost is borne by the SELLER; for orders delivered outside Turkey, Article 14 applies. Orders placed by 15:00 on weekdays and whose payment has been completed are handed over to the carrier on the same day. Delivery is made provided that it does not exceed the legal maximum period of 30 days pursuant to Article 48 of the Law; if delivery cannot be made within this period, the BUYER's right to terminate the agreement is reserved.

6. Invoice

The invoice is issued with the details the BUYER provides in the order (individual or business) and is sent by email and/or with the product.

7. General provisions

1. The BUYER acknowledges that they have read and understood the Preliminary Information Form on the Site regarding the main characteristics of the product subject to the agreement, the sale price, the payment method and delivery, and that they have given the necessary confirmation electronically.
2. The SELLER agrees to deliver the product complete, in accordance with the characteristics specified in the order and free of defects.
3. Before the performance period expires, the SELLER may supply a different product of equal quality and price, provided that it informs the BUYER and obtains their explicit consent.
4. If supplying the product becomes impossible, the SELLER informs the BUYER within 3 days of learning of the situation and refunds the amount paid within 14 days at the latest.
5. If the product price is not paid for any reason or is cancelled in the bank records, the SELLER's delivery obligation ends.
6. The BUYER checks the product before accepting delivery; a package that appears damaged is accepted only after having a report drawn up by the courier, or is not accepted.
7. If it is determined that the payment instrument used during the order does not belong to the BUYER, or if a security breach is detected, the SELLER may request identity and contact information; if this is not provided within 24 hours, it may cancel the order.

8. Right of withdrawal and returns within 14 days

The BUYER has the right to withdraw within 14 (fourteen) days from the date the product is delivered to them or to a person they designate, without giving any reason and without paying any penalty. Since the products on the Site are not custom-made, the right of withdrawal applies to all products.

The notice of withdrawal is sent within this period in writing to the SELLER's email address or via the contact form on the Site. The BUYER sends the product back to the SELLER, unused and together with its original packaging, within 10 days of the notice of withdrawal. For deliveries within Turkey, the return shipping cost is borne by the SELLER; for orders delivered outside Turkey, the return shipping cost is borne by the BUYER (Article 14).

Within 14 days at the latest from the date the notice of withdrawal reaches it, the SELLER refunds the product price in a manner consistent with the method the BUYER used for payment (for payments by bank transfer (Havale / EFT), to the IBAN provided by the BUYER). The BUYER is liable for any loss in value resulting from use beyond the product's normal use.

If the product is defective, the BUYER's optional rights under the Law (refund of the price, free repair, a price reduction proportional to the defect, replacement with a defect-free equivalent) are reserved in all cases.

9. Cases where the right of withdrawal cannot be exercised

The right of withdrawal cannot be exercised in the cases listed in Article 15 of the Regulation (for example, goods custom-made according to the BUYER's requests, or goods whose return is not suitable for health and hygiene reasons once their packaging has been opened after delivery). The standard products on the Site do not fall within this scope.

10. Commercial electronic messages

The SELLER may send the BUYER order, delivery and customer service notifications. For commercial electronic messages for promotional and campaign purposes to be sent, the BUYER's explicit consent, separate from this Agreement, is required pursuant to Law No. 6563 (6563 sayılı Elektronik Ticaretin Düzenlenmesi Hakkında Kanun, on the regulation of electronic commerce); the BUYER may withdraw this consent at any time free of charge.

11. Protection of personal data

The SELLER processes the personal data it obtains within the scope of this Agreement in accordance with Law No. 6698 on the Protection of Personal Data (Kişisel Verilerin Korunması Kanunu, KVKK). Details are provided in the Privacy Policy and KVKK Information Notice on the Site.

12. Dispute resolution

In disputes arising from this Agreement, complaints and objections are submitted, within the monetary limits announced each year by the Ministry of Trade, to the Provincial / District Consumer Arbitration Committee (İl / İlçe Tüketici Hakem Heyeti) at the BUYER's place of residence or at the place where the consumer transaction was carried out, and, in disputes exceeding these limits, to the Consumer Court (Tüketici Mahkemesi) after fulfilling mediation as a precondition for filing a lawsuit.

13. Entry into force

Once the BUYER confirms the order and completes payment, the BUYER is deemed to have accepted all terms of this Agreement. Before the order is completed, the fact that the Preliminary Information Form and this Agreement have been read and accepted is recorded by means of a separate checkbox at the payment step.

14. Orders delivered outside Turkey

1. For orders delivered to an address outside Turkey, the shipping cost is calculated according to the weight of the package and is shown separately in the order summary at the payment step.
2. These orders are shipped without the customs duties and import VAT of the destination country having been paid (DAP). Customs duties, import VAT and related charges may be collected from the BUYER upon delivery.
3. The BUYER's right of withdrawal under Article 8 applies in the same way; in the event of withdrawal, the return shipping cost for sending the product back to the SELLER is borne by the BUYER.
4. Turkish law applies to this Agreement.